Browse Help Topics
Orders & Shopping
How to browse, shop, and place orders
Payment Methods
Accepted payment options and security
Shipping & Delivery
Delivery times, costs, and tracking
Returns & Refunds
Return policy and refund process
Account Management
Creating and managing your account
Vendor Resources
Information for sellers and vendors
Quick Help
How do I track my order?
Once your order ships, you'll receive a tracking number via email. To track your order:
- Log in to your account
- Go to "My Orders"
- Click on the order you want to track
- View real-time tracking updates
How do I return an item?
You can return most items within 7 days of delivery. To initiate a return:
- Go to your order history
- Select the order with the item you want to return
- Click "Return Item"
- Choose the reason for return
- Follow the instructions provided
What payment methods do you accept?
We accept multiple payment methods for your convenience:
- Mobile Money (MTN MoMo, Orange Money)
- Credit/Debit Cards (Visa, Mastercard)
- Cash on Delivery (for eligible orders)
How long does delivery take?
Delivery times vary based on your location:
- Major cities: 3-5 business days
- Regional centers: 4-6 business days
- Other areas: 5-7 business days
Live Chat
Chat with our support team
Available 8am-6pm WAT